Refund Policy
At Brothershubs, we are committed to providing dependable printer setup, support, and troubleshooting services that meet the highest standards of quality. We want every customer to feel confident when choosing us, which is why we maintain a transparent and fair Refund Policy. Please read the following terms carefully to understand your rights and responsibilities when requesting a refund.
1. General Overview
We understand that sometimes things may not go as planned, whether due to technical issues, misunderstandings, or unforeseen circumstances. This Refund Policy has been designed to ensure that our customers receive fair treatment and to clearly outline the conditions under which refunds may or may not be granted.
By using our services, you acknowledge and agree to the terms stated below.
2. Eligibility for Refunds
Refund requests will only be considered under the following conditions:
Service Not Delivered: If the purchased service was not delivered due to technical issues or internal errors on our end.
Service Not as Described: If the service delivered does not match the description provided at the time of purchase.
Unresolvable Technical Issues: If our technicians are unable to resolve your printer-related problem despite making reasonable efforts.
Duplicate Payment: If you were charged more than once for the same service due to a billing error.
Refunds will not be provided in the following cases:
The issue was resolved and the service was completed successfully.
The problem lies outside the scope of the service purchased (e.g., hardware damage, third-party device issues).
Delays caused by customer inaction, such as failing to provide correct information, login details, or required access.
Dissatisfaction due to personal preferences after the service has been fully delivered.
3. Non-Refundable Services and Items
Certain products and services are strictly non-refundable, including:
Third-Party Products or Software: Any tools, drivers, or applications purchased through or recommended by Brothershubs.
Completed Technical Services: Once troubleshooting, installation, or setup has been successfully completed.
Customized Plans: Any tailor-made service packages or long-term maintenance agreements once they are in progress.
4. Refund Request Process
To initiate a refund request, customers must:
Contact us at 📧 ishahadat4643@gmail.com within 7 days of the service date.
Provide order details, such as receipt, payment confirmation, or service reference number.
Clearly explain the reason for requesting a refund, including supporting information (screenshots, error messages, etc., if applicable).
Once we receive your request, our team will review it carefully. We may contact you for additional details or clarification before making a decision.
5. Refund Approval and Timeline
If your request is approved, the refund will be processed within 7–10 business days.
Refunds are issued using the original method of payment (credit card, debit card, UPI, PayPal, or bank transfer).
You will receive a confirmation email once the refund has been issued.
6. Late or Missing Refunds
If you have not received your refund within the specified period:
Recheck your payment account or bank statement.
Contact your payment provider or bank, as processing times may vary.
If the refund still does not appear after these steps, email us at ishahadat4643@gmail.com and we will assist you further.
7. Partial Refunds (If Applicable)
In some cases, only partial refunds may be granted, such as:
Services that were partially completed before the issue occurred.
Discounted or promotional services where full refunds are not applicable.
Cases where administrative or processing fees are incurred.
8. Policy Updates
Brothershubs reserves the right to amend or update this Refund Policy at any time without prior notice. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
9. Contact Information
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us at: